ITEL Now for PC

ITEL Now is a material inspection and claims management tool that streamlines photo capture, measurement upload, and lab report delivery for restoration professionals. Running it on a PC giving you the ability to manage test submissions from a desk, keep reports organized alongside other business files, and avoid the mobile app's stability issues that plague field users. The interface guides you through each step of the testing process for carpet, wood, laminate, vinyl, siding, and roofing, with results returned in under 30 minutes.

Moving ITEL Now to your desktop creates a more stable workspace for handling material inspections and claims. The app walks professionals through a structured workflow, from initial photo and measurement capture through final lab submission, and desktop use lets you reference other documents, keep notes open, and maintain a single signed-in session without the repeated crashes and reinstalls that mobile users report.

Guided Workflow and Visual Checkpoints

ITEL Now organizes the inspection process into clear steps. The app includes video guidance for each stage and on-screen icons to review your photos before submission. This structured approach helps catch incomplete submissions early and reduces back-and-forth with the lab.

How a Desktop Session Unfolds

A typical inspection session follows this path:

1. Launch ITEL Now and sign in to your account, staying logged in across work sessions on the same machine
2. Create a new test and select the material type: carpet, wood, laminate, vinyl flooring, siding, or roofing
3. Capture or upload photos and measurements using your computer's file system or connected devices
4. Review your submission with checklist prompts and visual confirmations before sending to the lab
5. Monitor test progress and status updates within the app, with results delivered in under 30 minutes

Testing Without Shipping Samples

A major workflow improvement in ITEL Now is support for submit material tests using photos and measurements alone. For carpet, wood, laminate, vinyl flooring, siding, and roofing, you can complete the analysis without mailing physical samples to the lab. The app also offers the option to send a sample if needed, giving you flexibility based on the claim requirements.

Real-Time Progress Feedback

ITEL Now provides more transparent status updates as your test moves through the lab. Instead of wondering where your submission stands, the app shows you progress milestones and keeps you informed until results arrive. This visibility helps you manage client communication and claim timelines more effectively.

Direct Support Access

The app includes built-in access to ITEL's support team. If you run into issues or need clarification, you can call 800-890-4835 or email [email protected]. Live support is available Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, making it easier to resolve problems without losing your work session.